Scream Utility
Mobile and web-based integrated customer engagement application. A flexible, templated toolset to manage/share data, and educate energy users. A data monitoring and management platform with powerful analytics and KPI reporting that sits on top of your other solutions so you can see and manage cross-platform in one place. A controlled customer experience tool that allows you to make your own decisions and add on tools as you need them. We believe integration to other toolsets should be easier than it is. Let us show you our toolset and its strengths over the competition.
ELECTRIC
WATER
GAS
What is Scream Utility? Real Digital Engagement with the flexibility to adapt!
Scream Utility is a mobile-first energy solution that has been enhanced with our 3.0 rollout to include integrated web-based Portal and standardized administrative tools and features so the utility can streamline customer access and education when they want to. Our focus for Scream Utility is to assist the Utility of any size on its digitization journey and allow the ultimate flexibility in a customer engagement toolset.
Scream Utility integrates and enhances visualization for customer engagement. It is different than the other tools out there as it is built to cooperatively evolve. Take a look at our case study Huge Scream Utility (3.0) Re-Architecture Rollout to 2 Utilities Simultaneously to see why we are technically different.
Scream Utility offers a big data infrastructure that manages data flow and can grow with your Utility’s needs. You are no longer locked into legacy systems and single-vendor data management solutions that charge you for every change. Scream Utility provides SaaS opportunities for cost savings, data sharing and energy/operations management. We have created and enhanced our unique customer application toolset with extensive Utility “self serve” and automated administration the embraces the cloud and allows utilities to better manage and streamline digitization of Utility data assets. Our white paper, Not a Typical Utility Customer Portal demonstrates why we are the best Customer Portal available in the market today.
Create real business opportunities for the future. Work with us. Our existing customers will tell you we are the right organization to work with. Why get stuck with working with vendors that restrict your opportunities while increasing your long-term costs. Take digital evolution in your own hands and work with an organization that believes the utility should have the power to move in any direction they want without having to deal with solutions that restrict the ability to evolve. Use Scream Utility to open up opportunities with new use cases that allow you to work with others more easily. Leverage today’s technology that streamlines communication and socialization to create new opportunity for your business and your energy community.
Digital Customer = Real Business Opportunity
Scream Utility 3.0
Software as a Service
We provide a SaaS platform for energy utilities (electric, natural gas and water). The platform offers flexible user and administrative interfaces that are easily branded and customized for the utilities’ and end users’ unique needs on-the-fly. Why spend months just trying to negotiate to get things done. Our toolset has been proven to adapt in a matter of weeks and we provide continuous improvement as part of our regular services.
Mobile-First Platform
We are the only mobile-first utility management platform, that also provides web based customer engagement, using a multifunctional web portal toolset. Our solution involves a unique mixture of experience and knowledge in the energy sector with the latest technology to provide utilities and energy users with the most flexible, user-friendly experience.
Powerful Admin Panel
The administration panel includes tools to manage the utility-application. Easily manage users, assign roles, and templated KPI reports with capabilities to quickly publish news / events and integrate outage / support communications directly to the customer. The 3.0 admin solution is built to integrate with 3rd-party applications to easily leverage the digitization of the energy data.
Machine Learning
New technologies, such as machine learning (ML), are utilized to make data integration, management and analysis much easier and more accurate. We use ML in many ways to reduce billing and metering integration costs. Our ML strategy has been evolving since 2017 and it definitely has proven to have its advantages.
Cost Effective
Our extensible Intellectual property provides a low-cost, digital infrastructure for a self-sustaining eco-system. We have the ability to connect to any data sources that you want and the experience to be your subject matter expert on the most cost-effective digitization approach for your utility.
Use Cases
Enables mobile / web tech across the utility to support your digitization approach. Capable of pilot projects or full production for billing, metering, integrate green tech, data export, AI, and IoT integration
✹ New ✹
Scream Utility Digital Twin
✹ New ✹
A Digital Twin is a virtual model designed to accurately reflect a Utility and its data which can be used to create or test new products and features. A Digital Twin is a digital representation of the actual real-world utility and serves as an indistinguishable digital counterpart for practical purposes, such as; simulation, new product integration, testing, monitoring, and maintenance. A Digital Twin can be created for Lifecycle Management and exists throughout the entire lifecycle (create, build, operate/support, and dispose) of the physical entity / data it represents. Billing and metering information is granular, the Scream Utility Digital Twin is a depersonalized representation determined by the value-based use cases (such as new CIS or ODS implementation it is created to implement). The use of a digital twin allows the Utility’s entire lifecycle to be modeled and simulated. The Scream Utility Digital Twin may be used in real time and is synchronized with the corresponding physical Utility Data on an ongoing basis.
Scream Utility Customer Engagement Features
Give your customers (energy users) the power to access information at their convenience. Our 3 step Utility onboarding process provides a hassle-free integration to our solution with features that can be added or removed on-the-fly.
24x7x365 Access
Customers can access the information they need at their convenience
Customer Onboarding
Integrate your onboarding, moving or account closing process in the app
E-billing/ Paperless Billing
Customers have access to multiple paperless tools to make retrieval and management of paperless bills simple.
Outage Management
Notify your customers about current outages and visually see mapped outage requests while keeping track of past outages
Meter Data Delivery
Customers can view visually see their meter consumption and examine the changes to their energy profile.
Price Plan Comparison
Our algorithm compares & analyzes the most cost-effective pricing (time-of-use or tiered) for your customers
Multiple Accounts
Our solution allows customers to add and manage multiple accounts and switch on-the-fly
Conservation Tips
Provide energy savings tips and conservation support program information to your customers
GHG Estimation
Our toolset provides strategies for GHG education and analysis
Report Outage
Provides your customers the ability to report an outage as soon as it occurs and the utility is presented with tools to manage the customer engagement process
Push Notifications
Provides utilities the power to send alerts/news/promotions to mobile devices
Feedback, Support & Contact
Provides customers an easy way to connect with the utility for questions or feedbacks. Everything is completed seamlessly within the toolset.
Green Button Implementation
Evaluate Your Options For Green Button Ontario
Screaming Power is here to help with all things Green Button:
• Evaluate your systems.
• Assess organization strengths and desires.
• Understand your options to strategically take advantage of Green Button.
• Ensure you are compliant with all aspects of Green Button
Utility Customer Engagement - engage with customer through mobility – quick penetration - Mobile users have reduced energy usage by 10 - 15% without a formal Conservation initiative. Education is key.
Integrated into one iOS Android customer toolset:
Billing, Metering, Outage, Weather, Market, IoT – thermostats, IoT – home assistance, Integrated third party provider e.g. Bill payment, Analysis, Data recovery and reuse
Integrate into legacy CIS for innovation and customer engagement. Manage Privacy / Security and Integration
Integrated into CIS Presentment:
Billing, Metering, GHG, Budgeting / Targets, Energy Calculator, Cost effective integration, Digitization focused, Ready for future use cases
Large building Owners – Multiple buildings / multiple Utilities, Many 3rd party integrations and data standards
Integrates to Third party solutions e.g. Portfolio Manager,
Ability to add unique features e.g. Solar array for “Virtual Solar” comparison, Extendable for analytics e.g. Covid Pre/Post energy analyst
Complete Customer Engagement
The Scream Utility mobile app provides utilities with quick implementation and cost-effective access to a mobility platform for customer engagement.
Frequently Asked Questions
Can the solution fit our requirements?
Our toolset is very flexible. Our expertise involves 25 years of experience integrating utility data and legacy systems (CIS, ODO, billing, metering, market, weather data, etc.). We have come up with many methods to extract your information from siloed legacy systems and new innovative solutions. Every utility is different, but we believe we can meet any use case sent our way. In most cases, we can use our existing templated IP to save time and money.
How do you reduce the risk of removing our legacy products that don’t work for me anymore?
Our goal is not to replace what you have. Our solution “sits on top” of your existing solutions to make your data more shareable and interoperable. The advantage is that by adding our solution to your mix of solutions, you are no longer restricted by your existing vendor’s inability or desire to change. Our utility customers have discovered that our solution provides an opportunity to access their information in a way that provides innovative alternatives to new business opportunities that may have been overlooked in the past and opens up future innovation. Scream Utility may not fully replace what you have but it gives you opportunities to innovative without having to deal with the “old school” way of thinking.
Why would I consider working with you rather than the companies I already work with?
We can help you better understand the data you have and what it can do. There may be some bumps in the road to gain data independence from your existing vendor(s) but we believe freeing up your data and interconnecting your information into a big data toolset allows you a much wider range of options that creates unrestricted competition and innovation in the energy marketplace.
Every utility needs to make a choice. Go with what you know and hope the existing solutions evolve or work with an energy ecosystem that opens up your data to unlimited opportunities.
Waiting until your existing vendor builds or buys another company that can compete in a new business space is an option but we believe opening up your opportunities and working with a solution set that embraces the sharing of data is the only way to compete in this new digital world.
What about using data standards from the energy market?
Once we start collecting your information, we standardize it to deliver it via the method/standard you want. There are multiple data standards out there (Green Button, etc.). These all have advantages and limitations. We provide you with a toolset that is independent of how or who you want to send it. This approach saves you time and money as standards and jurisdiction policies change. We focus on what is best for you. We provide advise on what is used more commonly in the mobile industry as a whole as it evolves quickly to data change, security and privacy. Flexibility is key and that is how we deliver our service. We believe in today’s standards but we also know things change and we are ready for it.
How do we get started?
Fill out our form, send us an email or give us a call. It all starts with a conversation. From there, we set out a plan and provide you with a quote. We understand you are not energy data experts, but we can help with that. That is what we do best. We help you with your situation and provide you with tools to solve them. We look at all of our clients as partners. Try us out. We are easy to talk to and have the knowledge to start your roadmap to success.
What does it Cost?
For new SaaS applications, there is a onetime setup fee and ongoing monthly or yearly operational fee. The costs are determined by the size of the Utility and the changes that are required outside our templated base solution. Fees are inclusive of regular integration to the utility’s legacy solutions. The SaaS includes the following: iOS / Android Apps, Cloud infrastructure, Utility administration interface and security.
Ongoing regular advancements are included in the offering. Utility requested enhancements are charged according to Screaming Power’s price to implement outside the templated solution functionality. Utilities can expect costs below what is normally changed by legacy vendors, as the technologies used are from the rapidly advancing mobile industry.
Unique rollouts into existing web-based legacy customer engagement solutions are priced accordingly. Screaming Powers templated IP and expertise is used to reduce the timeline and price.